Shipping policy

Timber & Tide Shipping Policy Last Updated: June 17, 2026

At Timber & Tide, we carefully handcraft and package every order in our Oregon workshop before shipping it to you with care. We want your beautiful, cozy items to arrive safely and on time. This Shipping Policy explains how we process and ship orders from timberandtide.studio.

Order Processing Time

We separate processing time (when we prepare your order) from shipping transit time.

  • Most stock items (standard bookmarks, keychains, clips, notepads, fishing lures, thumb page holders, etc.): Processed and ready to ship within 1–3 business days after order placement (Monday–Friday, excluding holidays).
  • Custom, personalized, or made-to-order items (custom signs, engraved pieces, specific word jumbo clips, made-to-order bundles, or Date Night with a Book sets requiring curation/assembly): Additional production time is required. This is typically noted on the product page or in your order confirmation email. Most custom orders ship within 5–10 business days, though complex orders may take longer.
  • Book bundles and Date Night with a Book sets: Usually processed in 2–5 business days once all components are ready.
  • Orders placed on weekends or holidays begin processing the next business day.
  • You will receive an order confirmation email immediately and a shipping confirmation with tracking once your order leaves our workshop.

Note: During busy seasons (holidays, launches) or for very large/custom orders, processing may take slightly longer. We will communicate any delays via email.

Shipping Methods & Carriers

We primarily use USPS (United States Postal Service) for reliable, cost-effective shipping of our lightweight and small-to-medium handmade items:

  • USPS Ground Advantage (most common for domestic orders)
  • USPS Priority Mail (faster option when selected or upgraded)
  • Other carriers (UPS, etc.) may be used for larger or expedited orders at our discretion.

All orders include tracking. You will receive tracking information via email once the package is with the carrier.

Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on order weight, dimensions, and destination.

  • Free Shipping: We offer free shipping on orders of $100 or more to addresses within the contiguous United States (lower 48 states). This is automatically applied at checkout when your order qualifies.
  • Orders under $100: Standard calculated shipping rates apply (typically very affordable for our small, lightweight items).
  • Shipping is not free on custom or oversized orders unless the total meets the $100 threshold.
  • Taxes (where applicable) and any special packaging are calculated separately at checkout.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and handed to the carrier:

Domestic Shipping (Contiguous U.S.)

  • USPS Ground Advantage: Typically 2–7 business days after processing.
  • USPS Priority Mail: Typically 1–3 business days after processing (when available/selected).

Alaska, Hawaii, and U.S. Territories

  • Longer transit times apply (often 7–14+ business days). Additional surcharges may apply and will be shown at checkout.

Total time from order to delivery = Processing time + Transit time. Custom orders naturally take longer overall.

We are not responsible for carrier delays once the package is in transit, but we will happily assist you with tracking updates or carrier claims when needed.

Tracking, Notifications & Address Changes

  • You will receive email notifications when your order is confirmed, processed, and shipped (with tracking link).
  • Please double-check your shipping address at checkout. We cannot guarantee changes after an order is placed and processing has begun.
  • If you need to update your address, contact us immediately at hello@timberandtide.studio. We will do our best to accommodate changes before the package ships.

Lost, Delayed, or Damaged Packages in Transit

  • Once we hand your package to the carrier and it is scanned as accepted, responsibility for transit passes to the carrier.
  • Lost packages: Contact us at hello@timberandtide.studio with your order number and tracking. We will help you file a claim with the carrier and work toward a resolution (replacement, refund, or credit, subject to carrier investigation).
  • Damaged in transit: Inspect your package upon arrival. If damaged, take photos immediately and contact us within a few days so we can assist with a claim and make it right (see our Return & Refund Policy for defect processes).
  • We stand behind our packaging and will do everything reasonable to help resolve transit issues.

International Shipping

We ship to select international destinations via USPS where available.

  • International shipping costs and estimated times are calculated at checkout.
  • Delivery typically takes 7–21+ business days (or longer), depending on the destination and customs.
  • You are responsible for all import duties, taxes, customs fees, and brokerage charges. These are not included in our shipping rates and are collected by your local customs authority.
  • International returns are more complex and costly—please review our Return & Refund Policy and contact us before initiating one.
  • Some countries or items may be restricted. We reserve the right to cancel orders that cannot be shipped internationally.

PO Boxes, APO/FPO, and Alternative Addresses

We gladly ship to U.S. PO Boxes and APO/FPO addresses via USPS. Please allow extra time for military mail.

Returns Shipping

Return shipping costs and processes are detailed in our separate Return and Refund Policy (linked in the footer and Terms of Service). In most cases, customers are responsible for return shipping on standard returns. We provide prepaid labels or reimburse costs for damaged/defective items or our errors.

Questions About Your Order or Shipping?

We’re happy to help! Reach out anytime:

Thank you for supporting our small family business and choosing handmade items from our Oregon workshop. We pack every order with care so you can enjoy cozy, meaningful pieces in your home.

Frequently Asked Questions (FAQ)

How long does shipping take from Timber & Tide? Most stock orders process in 1–3 business days + 2–7 business days transit (USPS). Custom orders take additional production time (often 5–10 business days total before shipping). Exact estimates appear at checkout and in your confirmation.

Do you offer free shipping? Yes — free shipping on orders of $100 or more to the contiguous United States (automatically applied at checkout).

What carrier do you use? Primarily USPS (Ground Advantage and Priority Mail) for reliable, affordable shipping of our handmade items. Tracking is always included.

Can I change my shipping address after ordering? Contact us immediately at hello@timberandtide.studio. We can usually update it if the order hasn’t shipped yet.

What if my package is lost or arrives damaged? Contact hello@timberandtide.studio right away with your order number and photos (for damage). We’ll help with the carrier claim and work on a resolution.

Do you ship internationally? Yes, to select countries. Costs and times are calculated at checkout. You are responsible for any customs duties or taxes.

How are book bundles or Date Night with a Book sets shipped? They are carefully packaged together and usually process in 2–5 business days (plus transit). Larger bundles may have slightly higher shipping costs.